Support

Something not working? Write to us.

One inbox, read by the people who built the app. Include your phone model and the version number from Settings if it's a bug.

Delete your account

In the app: Settings, then Your account, then Delete account. It asks once to confirm and takes effect immediately. Your list, your history of crossings, and your places are removed with it.

Without the app installed: write to info@crossways.app from the email address on the account, or give us the phone number it uses.

The privacy policy sets out exactly what is removed, and how long deleted data survives in our database provider's backups.

Common questions

I'm not getting notifications

Two things to check: location permission set to Always, and notifications on for Crossways. Both are in your phone's settings, and the app's Settings screen shows you which one is missing.

Does it drain my battery?

It checks which city you're in, not where you are minute to minute, so the cost is close to nothing. If you're seeing otherwise, tell us your phone model.

Someone added me and I don't want them to see my city

Requests wait for you and nothing is shared until you accept. If you already accepted, open that person and either pause sharing with them or remove them. They are not told either way.

My association is asking about a group

Send them to For organisations, or have them write to us.